Support Engineer

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

We are looking for an inspired and ambitious Support Engineer to join our team at DNV – Digital Solutions in Stavanger.

You will be part of a motivated and dynamic Application Support team working closely together with Cloud Operations, Sales, Consulting, Product management and the Development teams to deliver superior customer experience.

The product we are supporting is Synergi Life, a leading QHSE software with great Involvement in many industries, like Energy, Health, Transportation and Construction. We are seeing a great growth and demand for the software among our existing and new customer. This is also a configurable tool where new modules are adjusting to the market needs. The candidate will support our global client base.

Your responsibilities will include, but will not be limited to:

• Customer support and problem solving
• Configuration and general administration of Synergi Life
• Cooperation with other team members in Support, consultancy, sales and 3rd line resources from Development
• Possibly conduct Basic Training in use of the Synergi Life product and its components

What we offer

We are looking for a Support Engineer to join our QHSE Support team for Synergi Life. This role involves being part of a dynamic and global support team, starting as a 1st line support engineer with the potential to advance to a 2nd line engineer as your skills and competencies develop. Additionally, you will take on Cloud Operations support responsibilities where Synergi Life is utilized. DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Competences required:

• Minimum 2-3 hand on experience in Synergi Life usage and administration
• The right candidate holds a Bachelor degree or equivalent in IT-related subjects and is familiar with relevant technologies, such as:
  • Database technology - MS SQL Server, Azure SQL
  • SQL knowledge - PL/SQL, T-SQL, etc.
  • Knowledge of Azure, SaaS, and Application Insights for logs & troubleshooting
  • Windows Server / Web technology
• Customer-focused with previous Support experience
• Experience from working with international customers
• Good verbal and written communications skills in English
• Good verbal and written communication skills in Norwegian is an advantage but not a prerequisite
• Strong analytical and time management skills
• Excellent relationship-building skills, able to understand customer needs