Senior Customer Success Engineer Floating Structures

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Digital Solutions
We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics.

About the role

The Product Line Renewables and Ocean Structures is seeking an experienced engineer to be part of our Customer Success team; leveraging their domain experience within hydrodynamic and structural analyses of floating structures either in Offshore Wind Turbine (OWT), Maritime and/or Oil & Gas (O&G) projects, to support our customers using Sesam.

Sesam is a market leading software suite for hydrodynamic and structural analysis of renewables, offshore and maritime structures. Sesam has strong interfaces with the DNV Bladed application - the leading wind turbine design software.

The successful applicant will be focused on engaging with our customers to help them succeed by building relationships and providing a high-quality product support service (including training and workshops) on engineering topics for existing and new customers. In addition, Customer Success Engineers assist the Sesam development teams by providing specialist structural engineering knowledge and customer insights.

Customer Success is part of the ROS Product Line. The Product Line consists of 100+ dedicated colleagues in multiple locations in the world with the main locations being Oslo, Bristol, Shanghai and Gdynia. The Product Line is responsible for software development, product management, customer support, pre-sales, training, testing and operations of advanced engineering software like Sesam, Bladed, WindFarmer and SolarFarmer.

The Customer Success team consists of 19 dedicated domain engineers with focused competences spanning hydrodynamics, wind turbine engineering, structural engineering and coupled analysis.

This position is an excellent opportunity to further develop technical skills, with an anticipation that this would lead to a strong career progression within DNV.

The position will report to the Head of Customer Success, EMEA and Americas.

Main responsibilities:

• Contribute to a multi-disciplinary (software and domain knowledge/engineering) Customer Success team by providing domain and software knowledge support to customers
• Support Sesam sales activities and training online and at customers’ offices
• Contribute with domain knowledge and insights to product development
• Participate in collaboration forums aimed at creating cross-unit competence groups addressing sharing of information, industry best practices, domain competence and help drive innovation
• Continuously improve the customer experience by creating training material, online documentation, videos, analysis of customer behaviours / trends to drive improved customer satisfaction

What we offer

There are plenty of opportunities for personal growth through our 70-20-10 philosophy (70% learning on the job, 20% coaching, and 10% training) and an individual career development plan.

Our working culture is based on respect for one another and the appreciation of work-life balance.

• A competitive salary and benefits package
• A stimulating and diverse work environment with opportunities for professional growth and development – learn from highly skilled colleagues and customers
• A supportive and friendly team of experts and innovators
• A chance to make a positive impact on the world by advancing the sustainability of the marine, offshore oil and gas and wind sectors
• Social benefits as per DNV location (local conditions apply).

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Position Qualifications

• PhD/MSc within relevant engineering/science disciplines
• 10+ years industry experience within relevant areas like hydrodynamic and structural analyses of floating structures
• Experience in use of Sesam or other relevant software for fixed structure analyses
• Customer focused with the ability to communicate online and in person
• Fluent written and verbal communication in English
• A clear, open, active and honest manner (verbal and written) and seeks understanding of other views
• Ability to think creatively, take initiative and inspire others
• Driven to contribute to the success of the team
• Keen to build good personal and professional relationships and collaborate to create results
• Advantageous: experience with software support process and customer satisfaction measures

For more information about the position, please contact:

Head of Section, Jan Henrik Berg-Jensen, E-mail: jan.henrik.berg.jensen@dnv.com

Deadline

July 21st 2024