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MyGSS Product Owner
Join DNV as a Product Owner – Shape the Future of Service Management!
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About the role
DNV Global Shared Services (GSS) is looking for a Product Owner for our service management application ‘MyGSS’. The MyGSS Product Owner is accountable and responsible for the product´s performance and development including the strategic roadmap considering the organizational strategy and ambitions. The current strategy focuses on changes towards a digital world class shared service organization using AI capabilities to its upmost extent. The Product Owner will be pivotal in managing the established governance for MyGSS.
Taking on this role you will be part of GSS Digitalization and Development team (D&D) and will report to the Director of Digitalization & Development.
Responsibilities:
- Plan and lead the strategic direction for MyGSS and track KPIs to measure its success
- Apply future-oriented insights and collaborate with GSS Leadership to ensure key targets are reflected and delivered
- Act as a gatekeeper to ensure MyGSS remains the main customer interface
- Drive the development process using innovation methods and SCRUM methodology
- Oversee the Knowledge-Centered-Service (KCS) approach and mature it in the organization
- Manage the governance setup around MyGSS including IT teams, Business representatives and KCS team members
- Keep improving the way of working within the MyGSS MyGSS Governance structure
- Continue to build strong relationships with our external vendor (BMC)
What we offer
- Being part of a professional team of committed colleagues who value teamwork and support
- A challenging and varied job in a dynamic and international environment, as part of a world-leading company with a global reach and more than 12 000 employees around the world
- Attractive benefits package depending on the location you work in
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
About you
We are seeking a candidate with:
- Proven experience from the professional services industry and a good understanding of business models for shared services
- Extensive experience with digital tools and development
- Several years of leadership experience, including effective delegation and team development
- Ability to challenge the effectiveness and efficiency of the current organization and to drive continuous process improvement initiatives.
- Demonstrated foresight, knowing what is happening in the market, how it will impact us, and what we need to do to adapt
- Combination of strategic thinking and a growth mindset with operational monitoring
- Experience in working in a cross-cultural environment, having the ability to respect and understand cultural diversity and be able to communicate and relate to others at different levels
- Strong analytical skills, using data-driven insights to propose, initiate, and implement changes
- Being self-motivated, resilient, and able to cope with work pressure
- Ability to communicate effectively, is pragmatic, builds strong relationships, and can influence others
- Excellent written and verbal communication skills in English at a minimum C1 level
- Being part of a professional team of committed colleagues who value teamwork and support
- A challenging and varied job in a dynamic and international environment, as part of a world-leading company with a global reach and more than 12 000 employees around the world
- Attractive benefits package depending on the location you work in
DNV is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.
We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.
Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.
With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.