Customer Success Section Manager

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

The Customer Success Lead will be part of the leadership team in QHSE Customer Success department. The Customer Success Management team leads on-boarding of new customers and working throughout the product lifecycle with the customer, aims to create strong customer relationships, and understand and support the customer in meeting their goals.

The Head of Section will be responsible for:

• Support implementation of both new and existing customers
• Managing resources within the section, including recruiting and training new employees
• Be Project Sponsor and Account Manager for a selection of customers, acting as an escalation point when necessary
• Be responsible for additional sales for existing customers
• Develop Customer Success Manager’s knowledge and competence
• Develop and implement a Customer Success management process and mindset in the section and Customer Success Department
• Build and strengthen a strong internal culture based on company values

You will be central in implementing new ways of working, and transitioning Project Management and Account management into the Customer Success Manager role.

The ideal candidate will have demonstrated leadership, high personal standards, a high degree of creativity, strong commercial acumen and a ‘can-do’ mindset. You must be a team player and have strong management and persuasive skills towards both the customers and the delivery teams.

You will have direct reports in most regions, and some travel may be required.

What we offer

This position will be part of the leadership team in QHSE Customer Success management department. The candidate will be central in implementing new ways of working, in transition PM and Account management into Customer Success Manager role. The product we are supporting is Synergi Life, a leading QHSE software with great Involvement in many industries, like Energy, Health, Transportation and Construction. We are seeing a great growth and demand for the software among our existing and new customer. This is also a configurable tool where new modules are adjusting to the market needs. The candidate will have direct reports in most regions; some travel might be required.
DNV is an Equal Opportunity Employer and considers for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

• Bachelors degree within relevant discipline
• Customer-focused with previous sales experience
• Skilled in program and project management, leading medium to large/complex projects
• Strong analytical skills
• Capable of leading high-performing, multi-disciplinary teams
• Excellent relationship-building skills, able to understand customer needs, establish and manage key relationships, and influence across various levels
• Strong influencing and negotiation skills, achieving positive outcomes with customers and delivery teams, with the ability to manage client expectations
• Ability to communicate effectively across cultures
• Available for some international travel
• Fluent in English with excellent written and oral communication and presentation skills