Customer Success AFI
Are you passionate about accelerating the energy transition through data and digital solutions?
About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Maritime
We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.
About the role
Are you passionate about accelerating the energy transition through data and digital solutions?
DNV’s Alternative Fuels Insight (AFI) team is seeking a Customer Success Lead who thrives on turning insights into impact — helping customers extract real value from data and building lasting customer relationships.
About AFI
AFI is DNV’s fast-growing digital platform for tracking and analysing the global shift toward low- and net zero-carbon fuels. With more than 18,000 industry users, AFI empowers decision-makers across shipping, energy, and finance with transparent, data-driven insights — enabling the transition toward a sustainable, net-zero future. And we’re just getting started.
Your Role
As our first dedicated Customer Success Manager, you’ll play a pivotal role in establishingthe customer success function within AFI, shaping how we engage, support, and grow our global user community. You’ll work hands-on with customers to ensure they get maximum value from AFI’s data and insights, while translating user feedback and market trends into actionable input for our product and development teams to drive retention and unlock new growth opportunities.
This is a unique opportunity to help define what customer success looks like in a product that is scaling rapidly across industries.
What You’ll Do
- Build strong relationships and trust with users and partners to ensure engagement, retention, and satisfaction.
- Guide customers through onboarding, training, questions and adoption of new platform features.
- Collaborate closely with Sales, Product, and Tech teams to translate customer needs into solutions.
- Shape a new role and way of working in our Product unit by developing best practices and content for onboarding, feedback, and continuous improvement.
What we offer
Why Join Us
- Be part of a mission-driven team shaping the energy transition through data and digital insight.
- Work in a global, cross-disciplinary environment alongside experts in technology, sustainability, and energy.
- Have real influence — shape how we grow AFI and define our approach to customer success.
- Enjoy a flexible, collaborative, and purpose-driven work culture within DNV’s Digital Products unit.
- Build your career at the intersection of sustainability, technology, and customer excellence.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
About you
What We’re Looking For
- Proven experience in Customer Success, Account Management, or Product Growth within SaaS or digital platforms. Experience in building or scaling these functions is a plus.
- A proactive, structured, and customer-centric mindset — comfortable working hands-on in a scaling environment.
- Strong analytical and communication skills, with experience using CRM or customer data tools.
- Passion for digital innovation and the decarbonization of shipping and energy systems.
- Domain knowledge in alternative fuels, shipping, or energy value chains is an advantage but not required.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
DNV is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.
We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.
Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.
With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.