Customer Experience Insights & Operations Specialist

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Group functions
Group functions in DNV are experts on finance and accounting, human resources, communication and sustainability, legal, tax and compliance – providing company-wide support, governance and strategic projects. Group also includes our strategic Research and Development unit, which provides science-based insights and foresight to tackle transformations and challenges across the industries we serve.

About the role

Key Responsibilities:

Operational Enablement

• Coordinate business requirements and manage backlog for VoC initiatives.
• Support execution of core VoC processes (e.g., close-the-loop workflows).
• Develop templates, automation, and enablement materials for business teams.

Platform & Governance

• Administer and optimize the Qualtrics VoC platform, including user management and integrations.
• Ensure compliance with governance frameworks and VoC standards.
• Act as support for business area VoC operations and organize a super-user community.
• Explore new technologies to expand feedback collection beyond surveys.

Insight & Analytics

• Own and maintain group-wide VoC dashboards and reporting.
• Synthesize feedback into actionable insights for leadership and embed data into strategic platforms (e.g., Salesforce).
• Standardize and professionalize VoC dashboard usage across the organization.

Continuous Improvement

• Monitor VoC performance metrics and identify optimization opportunities.
• Drive adoption of digital feedback channels and scale VoC capabilities.
• Align insights into CX leadership goals, including annual operating plan and NPS ambitions.

What we offer

Working in a value-driven organization with a strong purpose of safeguarding life, property and the environment and a vision of being a trusted voice to tackle global transformations, we offer a great opportunity to use your skills to make a difference. We offer:

• A meaningful job with one of Norway’s most attractive employers.
• A strong company culture with an emphasis on competence development
• Great colleagues who value teamwork and support
• International working environment
• Hybrid model of work - meeting your team in our office in Høvik while still having home office possibilities
• Free shuttle bus transportation from Skøyen / Lysaker/ Sandvika
• Excellent sports clubs and facilities for exercise for employees to use

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Skills & Qualifications

• A university degree (BA or Master) in Communication, Marketing, Business Administration, Technology, or a related field.
• Minimum of 5 years of experience in customer feedback management / Voice of the Customer programs, and CX analytics
• Knowledge of Qualtrics or similar VoC platforms.
• Knowledge of broader VoC/CX platform landscape: Digital behaviour analytics, qualitative research, brand insight, journey management
• Knowledge of CRM platforms would be beneficial, preferably Salesforce, and an understanding of how VoC processes connect and integrate within a wider technology landscape
• Knowledge of compliance and security processes: e.g. GDPR and privacy requirements,
• Ability to manage complex stakeholder environments and prioritise competing demands.
• Analytical mindset with experience in dashboarding, data synthesis, and KPI reporting.
• Excellent communication and facilitation skills for cross-functional collaboration
• Proficiency in English

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Posting Deadline: 31.03.2026.